The warranty applies to the original purchaser from the date of purchase and covers manufacturing faults and defects only.
If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the manufacturer at their discretion will repair, refinish or replace the failed item.
The manufacturer reserves the right to substitute failed items with a similar product should the model or colour no longer be available. Any replacement will be for the failed item only, not a complete set.
The original warranty period is not extended in the event of a repair, refinish or replacements. In the event of a failure, it is the customer’s responsibility to return the item to us along with a copy of the receipt.
If the purchase was made through a third party vendor/website, please take your item there along with a copy of your reciept (we can only action returns purchased through this website).
Warranty specifically excludes general wear and tear, rusting of steel components and parts, corrosion, commercial use and damage caused as a result of failure to observe reasonable care, storage, or maintenance.
All NOMA products come with a 1-year manufacturers warranty. We offer a FREE 3-year extended warranty with registration of your product. You have 3-Months from the date of purchase to register for extended warranty.
15-Year Limited Warranty for Arboretum Christmas Trees
We are pleased to offer a comprehensive 15-year Limited Warranty on our artificial arboretum trees, ensuring our commitment to quality and durability.
This guarantee covers any manufacturing defects or issues related to materials under normal use and environmental conditions for a period of fifteen (15) years from the original purchase date. Please register your Arboretum purchase to qualify for our Limited Warranty.
Terms of the Warranty:
- Coverage: We guarantee that our artificial trees will maintain their structural integrity, colour, and form for the specified warranty period, subject to standard maintenance and care instructions provided online at noma.co.uk.
- Inclusions:
- Structural stability, including frame and branch integrity.
- Fade resistance of leaves and branches, provided that they are not exposed to prolonged direct sunlight without UV protection.
- Exclusions:
- The stand
- Arboretum Christmas trees with LED string lights – All PRE LIT Christmas trees come with a 3 year warranty subject to the same stand exclusions.